Returns
We want you to be completely satisfied with your purchase. That's why we offer a hassle-free return and exchange policy within 14 days from the date of delivery. If for any reason you're not happy with your order, you can return or exchange eligible items for free.
Return/Exchange Eligibility:
- The item must be unused, undamaged, and in its original packaging.
- Any accessories or tags that came with the product should be included.
- The return/exchange request must be initiated within 14 days of receiving the item.
How to Initiate a Return or Exchange:
- Contact our customer support team to initiate the return or exchange process.
- Provide the order number and details of the item you wish to return or exchange.
- Our team will guide you through the next steps and provide a return shipping label if needed.
Return Process:
- Once the return is approved, carefully pack the item in its original packaging.
- Affix the provided shipping label to the package (if applicable).
- Drop off the package at a nearby shipping center or arrange for a pickup.
Exchange Process:
- After initiating the exchange, our team will guide you through the process and provide instructions on how to return the original item.
- Once the return is received and inspected, we will ship the replacement item to you promptly.
Refund/Exchange Timeframe:
- Refunds for returned items will be issued to the original payment method within 2-7 business days after the item is received and inspected.
- Exchanges will be processed, and the replacement item will be shipped within 1-2 business days after receiving the original item.
Cancellations:
If the order has been paid but not shipped out, we can cancel the order right away. For canceled orders paid by PayPal and Stripe, we have a 10% transaction fee. If the order has been shipped out, it cannot be canceled.
Our goal is to make your shopping experience with us enjoyable and risk-free. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.