Orders will be processed within 48 working hours. Please allow extra time for your order to be processed during public holidays and busy periods.
It depends on where you are and which item you order. For more information click here.
We use all major carriers, and local courier partners.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact usand we’ll take you through the process.
Once we have received your parcel, we will do our absolute best to process this as soon as possible.
We offer you the ability to track your order right through our site. All you require is your tracking number.
If you don't know what your tracking number is follow these steps:
1. Log in to your Prisoner.wtf account
2. Navigate to your order
3. Click on the individual item's tracking number and you should be routed to it's corresponding tracking package.
Your order is shipped once our warehouse has packaged it and sent it to the courier. You will receive an email with your tracking number. Some delivery service require up to 3 business days for your tracking number to resolve. Should it not resolve by then, please contact us with your order number and we will investigate this issue.
Please contact us within 12 hours. Be sure to include your order number!
If the order has been paid but not shipped out, we can cancel the order right away and give you a 100% full refund.
If the order has been shipped out, it cannot be canceled.
Credit Card / Debit Card (Mastercard, Visa, American Express) and PayPal
When you select PayPal as your payment method you will be automatically transferred to the PayPal site. If you have an existing PayPal account, you can log in using your user data to confirm the payment.
If you do not have a PayPal account, you can sign up for one and proceed with the payment.
Refunds from returns will be booked onto the registered PayPal account.
You can email us at firstname.lastname@example.org / call us at +386 51 232 732 / or you can contact us through our contact page.