Due to coronavirus (COVID-19), shipping is taking longer than usual!

We are aiming to have your order dispatched from our facility within 48 hours. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. This does not include weekends or holidays.

Purchases made after 6pm PT will not be shipped out until the next business day. If you order after 6pm PT on a friday, your order will likely be shipped out on the following monday.

We would like to inform you that we are not a fast fashion brand where we are keeping hundreds of pieces in the stock. We care more about quality than quantity, so please be patient with us. We offer secure shipping with tracking code. Non of our packages were ever missing!

We use all major carriers and local courier partners: 


PLEASE NOTE
If you have ordered items from different brands, you might receive a separate delivery from each warehouse. 


Prisoner.wtf™ items are shipped from warehouses in the United States or Europe.  
Please refer to the chart below for destinations/timescales:
DESTINATION TIMESCALE
United States 7 - 10 business days 
European Union
7 - 10 business days
United Kingdom 7 - 10 business days
Canada 7 - 10 business days
Japan 7 - 14 business days
Australia 7 - 14 business days
Russia 7 - 14 business days
Rest of world 7 - 18 business days


CHAMPION items are shipped from warehouse in the United States. 
Please refer to the chart below for destinations/timescales:
DESTINATION TIMESCALE
United States 7 - 10 business days 


INF items are shipped from warehouse in Japan. 
Please refer to the chart below for destinations/timescales:
DESTINATION TIMESCALE
United States 7 - 10 business days 
European Union
7 - 10 business days
United Kingdom 7 - 10 business days
Canada 7 - 10 business days
Japan 7 - 10 business days
Australia 7 - 14 business days
Russia 7 - 14 business days
Rest of world 7 - 18 business days

 


TRACKING

We offer you the ability to track your order right through our site. All you require is your tracking number.

If you don't know what your tracking number is follow these steps:

1. Log in to your Prisoner.wtf account
2. Navigate to your order
3. Click on the individual item's tracking number and you should be routed to it's corresponding tracking package.

HOW ARE TAXES AND DUTIES CALCULATED?

All orders are shipped in Duties Delivered Unpaid (DDU): As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.


CUSTOMS, DUTIES & TAXES

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Prisoner.wtf 

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. 

International returns initiated due to invalid shipping address or delivery failure will be subject to a $25 restocking fee which will be deducted from the refund amount.

International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee and any taxes, customs and duties charged which will be deducted from the refund amount.